What should you know before getting admitted?
Admission feels stressful mostly because families don't know what to expect. This guide covers what to carry, how cashless treatment works, and what happens at discharge — so you can focus on the patient, not the paperwork.
Documents to carry for admission
- · Photo ID of the patient (Aadhaar, voter ID, etc.)
- · Treating doctor's referral or admission note
- · Previous reports, prescriptions and scans
- · Insurance / TPA card, or RGHS / Ayushman card, if using cashless treatment
- · List of medicines the patient takes regularly
How cashless admission works
- · Planned admission: the hospital requests pre-authorisation from your insurer/TPA at or before admission.
- · Emergency: cashless admission starts on photo ID, with the insurer informed as per IRDAI norms.
- · RGHS / Ayushman patients follow the scheme desk's verification process.
- · The desk updates you if the insurer asks questions or approves partly.
During the stay
- · The treating team reviews the patient daily — ask them any question about the plan.
- · Keep all investigation reports handed to you in one folder.
- · For cashless patients, the desk coordinates with the insurer if treatment plans change.
- · One attendant should know the patient's history and medicine list.
At discharge
- · You receive a discharge summary, final reports and prescriptions.
- · Billing is settled — directly, or through your insurer/TPA for cashless cases.
- · Ask the team about warning signs to watch for at home and when to return for follow-up.
- · Keep all documents safely — needed for follow-up visits and insurance claims.
Frequently asked questions
What documents do I need for admission?+
Generally: a photo ID of the patient, the treating doctor’s referral or admission note, previous reports and prescriptions, and your insurance, TPA, RGHS or Ayushman card if you plan cashless treatment. Keep originals plus one photocopy of each.
How does cashless admission work?+
For planned treatment, the hospital sends a pre-authorisation request to your insurer or TPA at admission. In an emergency, cashless admission begins on photo ID with intimation to the insurer, as per IRDAI norms. Approval time depends on the insurer.
What happens at discharge?+
The treating doctor finalises your discharge summary and medicines. Billing settles the account — or completes cashless paperwork with your insurer. You receive the discharge summary, reports and prescriptions; keep them safely for follow-up and any claim.
What is normal after surgery, and when should I worry?+
Mild pain, tiredness and small amounts of discharge are common after most operations. Contact the hospital promptly for fever, heavy bleeding, worsening pain, vomiting, or problems passing urine. After any procedure here, call the helpline and the team will connect you to the right doctor directly.
Still unsure what to bring?
Message us the patient's situation and we'll tell you exactly what to carry — including whether your insurance or scheme card works for the planned treatment.