Page: Frequently Asked Questions
URL: /patient-resources/faq/
Parent: Patient Resources
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H1: Frequently Asked Questions
Subtitle: Answers to Common Questions About Our Hospital & Services
Can’t find what you’re looking for? Call us at 9929711555 or [WhatsApp us](https://wa.me/919929711555).
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General Questions
Q: What is the full name of the hospital?
A: Raj Jindal Hospital & Research Centre Pvt. Ltd.
Q: Where is Raj Jindal Hospital located?
A: S.P.M Nagar, Bharatpur, Rajasthan 321001. [Get Directions →](/contact/)
Q: What are the OPD timings?
A: OPD is open from 8:00 AM to 8:00 PM, Monday through Sunday (all days).
Q: Is the hospital open 24/7?
A: Yes. Our Emergency Department operates 24 hours a day, 7 days a week, including all holidays.
Q: Do I need an appointment?
A: Walk-in patients are welcome during OPD hours. However, booking an appointment guarantees your time slot and reduces waiting time. Call 9929711555 or [book online](/patient-resources/book-appointment).
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Appointments & Consultations
Q: How do I book an appointment?
A: You can book by: calling 9929711555, WhatsApp at 9929711555, filling our [online form](/patient-resources/book-appointment), or walking in at reception.
Q: How quickly will I get a callback after booking online?
A: Our team calls back within 15 minutes during business hours (8 AM – 8 PM). After hours, we call by 9 AM the next day.
Q: Can I choose my doctor?
A: Yes. You can request a specific doctor when booking. If they’re unavailable on your preferred date, we’ll suggest alternatives.
Q: What should I bring to my first consultation?
A: Any previous medical records, test reports, X-rays, current medication list, and a government-issued ID.
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Emergency Services
Q: What should I do in a medical emergency?
A: Call 9929711555 immediately. Our emergency team is available 24/7. For ambulance, mention your location.
Q: Do I need an appointment for the emergency department?
A: No. Walk in directly. Emergency patients are seen immediately based on severity (triage system).
Q: Is ambulance service available?
A: Yes. Call 9929711555 and request an ambulance. Provide your exact location.
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Departments & Specialties
Q: What departments are available?
A: Urology, Nephrology, General Surgery, Internal Medicine, Gynecology & Obstetrics, Pediatrics, ICU & Critical Care, and Diagnostics (Radiology + Pathology Lab).
Q: Is there a kidney dialysis facility?
A: Yes. We have a modern dialysis unit with multiple stations, RO-purified water, and nephrologist supervision. [Learn more →](/services/dialysis)
Q: Do you have a CT scan facility?
A: Yes. We have CT scan, ultrasound, X-ray, and ECG facilities. Reports are available within hours. [Learn more →](/specialties/diagnostics)
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Insurance & Billing
Q: Do you accept insurance/TPA?
A: Yes. We have tie-ups with major insurance companies and TPAs for cashless treatment. [Learn more →](/patient-resources/insurance-tpa)
Q: How do I get cashless treatment?
A: Contact our insurance desk before admission with your insurance card. We’ll submit a pre-authorization request to your insurance company. Once approved, you receive cashless treatment.
Q: What payment methods do you accept?
A: Cash, debit/credit cards, UPI (PhonePe, Google Pay, Paytm), and insurance/TPA settlements.
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Facilities
Q: Is parking available?
A: Yes. Ample parking is available for cars and two-wheelers at no additional charge.
Q: Is there a pharmacy in the hospital?
A: Yes. Our in-house pharmacy operates 24 hours.
Q: What are the visiting hours?
A: [Specify visiting hours]. Generally, 2 visitors are allowed at a time. ICU has separate visitor guidelines.
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Health Checkups
Q: Do you offer health checkup packages?
A: Yes. We offer Basic, Comprehensive, and Executive health check-up packages. [View packages →](/patient-resources/health-packages)
Q: Do I need to fast before a health checkup?
A: Yes, 8-12 hours fasting is required for most packages (blood tests). Water is allowed. Inform our team if you’re diabetic.
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